Care Services Co-ordinator (Mid Ulster Area)

You will be providing a needs-based support service to people affected by chest, heart and stroke conditions which will include:

• A Family Support Service delivered in multi-disciplinary settings
• Receiving referrals from a variety of sources
• Co-ordination and delivery of our client and carer support services.

Main Responsibilities

Family Support/ Service Delivery

1. To support the implementation and development of the NICHS Outcomes Framework to meet the needs of those living with Chest, Heart and Stroke Conditions and their carers.
2. To receive, assess and action referrals against agreed referral criteria.
3. To undertake assessments and set goals with clients and carers using evidence-based tools.
4. To provide emotional support to users of the service by listening, understanding, and offering appropriate advice, information and support.
5. To liaise with health professionals and other stakeholders, to ensure that the assessed needs of clients and their carers are met in a co-ordinated way.
6. To establish a strong network base and refer/signpost onto other services as appropriate (both internal and external).
7. To pro-actively establish networks and partnerships in the statutory and voluntary sector.
8. To deliver services online and in the community as per NICHS Service Descriptions and Standard Operating Procedures. Services include self-management education programmes, rehab/physical activity programmes and peer support and social inclusion sessions. 
9. Undertake regular risk assessments and observe safe working practices to comply with NICHS Health and Safety policies.
10. To plan and deliver all programme activity sessions in line with NICHS policies and procedures.
11. To encourage an ethos of self-management and empowerment where appropriate, to act as an advocate for the client and to ensure that client opinions are sought regularly on the services provided.
12. To provide cover for other client groups and services when required.

Reporting and Recording

1. To set goals with clients, maintain individual progress reports for each client and organise reviews accordingly.
2. To maintain client records and files as required to ensure confidentiality of information, in line with NICHS policies and procedures.
3. To input into the maintenance of NICHS’s Client Management System (Care Tech).
4. To prepare reports as required for the management team of NICHS and appropriate Health and Social Care Trusts.
5. Ensure that financial procedures are adhered to and comply with NICHS accounting procedures.

General

1. To identify, and make use of, any opportunities to publicise NICHS and its services and support NICHS communications and engagement strategy.
2. To assist from time-to-time in the fundraising activity of the organisation.
3. Any other duties as requested by the Head of Service which fall within the scope of the post.

Volunteer support

1. With direction and support from Senior Care Services Co-ordinator recruit, select, induct and train a pool of volunteers to assist in the provision of services to clients and their carers in your service areas.
2. To supervise and support the volunteers in relevant matters relating to the services provided.
3. To maintain volunteer records including attendance at training and development sessions.
4. To ensure all volunteer expenses are accurate and claimed on a monthly basis within the accounting procedures timeframe
5.  

*This post falls within ongoing NICHS Service development. Consequently, there may be changes and amendments to some elements of the role and subsequent duties and responsibilities.