Advisers (full time & part time hours available)

About the role:  

As an Adviser, you will be the first point of contact for clients seeking help, advice or information. Quality of advice and giving a great client experience are key in running our business.  You are expected to provide a multi-channel service and be agile in doing so.  Teamwork and good communication are both essential.

About you:  

To be successful in the role, you will have an advice background with a qualification in Advice provided by Advice NI or Law Centre NI. You will also bring with you the following skills and experience:

• Empathy– understanding and responding to clients’ distress appropriately.
• Good knowledge of GDPR and client confidentiality.
• Ability to convey complex information in a way that is appropriate to the situation.
• Ability to create a positive working environment in which equality and diversity are well managed.
• Good interpersonal and communication skills, verbal and written. 
• Proven ability to build relationships with staff at all levels.
• Proven ability to prioritise effectively, to multi-task and to cope well under pressure.

Benefits include:

• Westfield Health Care Plan, fully funded.
• Death in service: 4 x annual gross salary.
• Auto-enrolment pension contribution with the Workers Pension Trust.

Please contact: [email protected] for more information and an application pack.

The charity strongly believes in an inclusive and supportive work culture.  We recognise the importance of a good work-life balance and the need for a fulfilling and rewarding career.   We understand the changing demands of life and the need for flexibility in working arrangements to meet these demands.  We are an equal opportunity employer and as such will consider all qualified applicants regardless of gender, race, disability, religion/belief, sexual orientation or age. 

Please note, this post will close when sufficient applications have been received.