Administrative and Support Officer - FTC - Maternity Cover

Title:                           Administrative and Support Officer – Foyle Hub

Responsible To:         Administration Coordinator

Location:                    6th Floor Embassy Building, 3 Strand Road, Foyle, BT48 7BH

Hours of Work:        37.5 hours per week 08:45am to 17:00pm with a 45-minute unpaid lunch break. 

Duration:                   Fixed Term Maternity Cover

Salary:                        £22,308 FTE Per annum  (under review)

Essential Criteria:

Qualifications and Experience:

•           5 GCSE’s /O’ levels / Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment

Or

Five years’ experience in the provision of an effective administration service in an office environment

Skills and Experience

• Proven organisational skills in an office environment
• Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
• Experience of both internal and external stakeholder engagement
• Experience of dealing with confidential information - both verbal and written
• Experience of dealing sensitively with people in emotive situations
• Proven record of valuing accuracy and attention to detail within your work
• The post holder must be proficient in the use of Microsoft Office packages
• Experience of inputting data into an organisational case management system and applications

Desirable Criteria:

In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants:

• Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous
• Experience of addressing issues arising from working with the general public
• Experience of operation in a Volunteering organisation would be advantageous
• Knowledge of Northern Ireland Criminal Justice sector would be advantageous
• Experience of supporting victims of hate crime to access support

We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.