Administrative And Support Officer

Title:                           Administrative and Support Officer

Responsible To:       Administration Coordinator

Location:                  Victim Support NI, 17 - 21 Bishop Street, Foyle, BT48 6PR

Hours of Work:        35 hours per week – 9am to 5pm, Monday to Friday

Duration:                   Permanent

Salary:                      £20,820 FTE Per annum  

Purpose:

Victim Support NI supports people affected by crime in NI.  We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime.  Whilst having an ability to work on your own initiative, you will also work well as part of a team.

The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.

Essential Criteria:

Qualifications and Experience:

•           5 GCSE’s /O’ levels / Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment

Or

Five years’ experience in the provision of an effective administration service in an office environment

Skills and Experience

• Proven organisational skills in an office environment
• Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
• Experience of both internal and external stakeholder engagement
• Experience of dealing with confidential information - both verbal and written
• Experience of dealing sensitively with people in emotive situations
• Proven record of valuing accuracy and attention to detail within your work
• The post holder must be proficient in the use of Microsoft Office packages
• Experience of inputting data into an organisational case management system and applications

Desirable Criteria:

In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants:

• Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous
• Experience of addressing issues arising from working with the general public
• Experience of operation in a Volunteering organisation would be advantageous
• Knowledge of Northern Ireland Criminal Justice sector would be advantageous
• Experience of supporting victims of hate crime to access support

We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.