Admin and Caseworker Support (Part Time)

Open, handle and action email and post enquiries

Engage professionally, confidentially and with care and integrity with members of the public, through a variety of methods

Efficient data and file management to ensure the office complies with data protection legislation.

Deal with complex queries and complaints on the MP’s behalf, including drafting letters, responding to email enquiries as well as managing face to face queries and complaints.

Log all cases, monitor progress and ensure all identified actions are taken.

There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Attend Constituency meetings as appropriate.

· Excellent verbal and written communications skills with attention to detail.

· Excellent interpersonal skills with the ability to develop strong relationships with elected representatives, colleagues and external organisations.

· Excellent organisational skills with the ability to work under pressure to deadlines.

· Experience of working as part of a team demonstrating the ability to liaise closely with others

· Experience in CRM systems and Excel.

Experience of dealing with sensitive and confidential information (both verbal and written) in line with Data Protection and GDPR

· Ability to demonstrate discretion and respect for confidentiality.

· Ability to learn new skills and work within a small team is essential.

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.