Online / Virtual
Training/Advice
Event
Wiseradviser - Giving Effective Telephone Advice
Advice NI
This is a free event
A Zoom course aimed at experienced advisers.
This Live Online training is aimed at advisers experienced in face-to-face advice, who want to develop skills in the delivery of advice via the telephone. It is a practical workshop, which will help you develop your telephone technique. Key topics covered include the differences between telephone and face-to-face delivery methods, communication skills, call control and development, dealing with difficult calls, call structure and adviser support.
Sector:
- Advice services
- Community relations
- Education/training
- Housing and homelessness
- Lobbying/policy
- Older people
- Volunteer development
- Women
Wiseradviser - Giving Effective Telephone Advice
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