NIAQS Assessors Workshop

Course Objectives

During the workshop we will assess a number of anonymised real cases and focus on the four of the main areas of NIAQS requirement:

With the use of NIAQS learning materials we will be working in break out groups to carry out Practical Quality of Advice Audits before finally coming together for group discussion, information sharing and good practice guidance.

• Case File Reviews, - quick checks on the progression of open and ongoing cases
• Quality of Advice Audits, - completed on closed cases over the last 12-month period
• Call listening and Shadowing Assessments
• Adviser Feedback Meeting

Who Should Attend

NIAQS Quality of Advice Assessors who have a responsibility for case checking and monitoring advice work within their organisations

CPD

The workshop will run for 3 hours and carries 3 CPD points

Pre-Learning Requirements

If you have not already done so, we highly recommend registering for the Quality of Advice E-learning through our Moodle platform for your own learning and development.

For more information and to register for the e-learning, please click here

Additional Information

If you have any queries please get in touch with us either on [email protected] or [email protected]