Training/Advice
Event
Advice in the Time of COVID

Law Centre NI
This is a free event

Delivering advice remotely is not new - however, delivering advice only remotely is.
Even the most experienced advisers can find it challenging to deliver advice exclusively by phone and e-mail.
There are different skills required and issues with meeting client needs in the most effective way, whilst maintaining the quality of advice.
Advisers might ask: Do I complete the form whilst the client is on the phone, or do they complete the form whilst I am on the phone? Or do I email suggestions?
This webinar will look at these issues in the context of the Quality Standard, and consider how to support clients and advisers when remote working.
The webinar will be held via zoom and will last for one hour, starting at 11:00am on Thursday 17th December 2020
Sector:
- Advice services