Delivering Exceptional Customer Service Skills

This half-day workshop explores the practical implementation of exceptional customer care skills, to create an environment that encourages, not only a positive image of you and your service to customers, but also encourages and promotes staff motivation. By the end of this workshop, staff will be able to confidently handle face-to-face enquiries from a wide variety of customers; exceptional customer service telephone skills; display positive customer service behaviours and attitude to promote staff motivation in the workplace.