Shop Manager

You will be instrumental in making sure the shop is at the hub of the local community, acting as the face of Concern Worldwide and raising public awareness of our campaigns.

KEY DUTIES:

Income and Profit

• Manage all aspects of shop operations in order to achieve and exceed shop income targets and all retail KPI’s
• Foster a creative and entrepreneurial environment to maximise income in new and innovative ways
• Lead and motivate the volunteer team to develop links with the local community and generate additional income

 Volunteer Management

• Recruit, develop and retain a diverse volunteer team, to maximise the shop’s income and profitability
• Develop and implement a volunteer rota to maximise the shop’s opening hours and ensure the store operates efficiently and effectively, while ensuring the shop is open and managed by the volunteer team in the manager absence.
• Provide ongoing training and support for the shop volunteers
• Lead and inspire the shop team to provide an excellent customer and donor experience
• Ensure volunteers promote seasonal/topical retail initiatives and Concern UK appeals and campaigns.

 Stock & Shop Floor Management

• Plan and implement on-going and seasonal stock donation appeals to ensure high levels of good quality stock at all times
• Set exceptionally high standards of shop cleanliness, display and visual merchandising
• Take a “hands on approach” and be responsible for creating appropriate and commercially successful visual merchandising displays, including shop windows, while ensuring shop volunteer team to take on similar tasks in your absence
• Establish and maintain efficient and commercially successful stock processing systems, including; pricing, quality standards, stock density and stock flow to shop floor.

 Health and Safety, Compliance and Reporting     

• Ensure compliance with all external Health and Safety regulations and the Concern H&S policy and procedures.
• Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Concern’s Health and Safety policies and procedures
• Report any H&S issues to the Retail Development Manager
• Ensure all volunteers are fully trained and relevant training records are kept up to date
• Ensure compliance with all statutory requirements regarding donated stock
• Ensure compliance with all Concern policies and procedures, including complaints response and reporting.

Working for Concern

• Play a key role in enabling the shop team to represent Concern and increase the knowledge of the local community about Concern’s work
• Ensure the integration of the shop into the local community with the shop volunteers
• Support volunteer team when responding to all appeals and fundraising opportunities                                                                                                                                                                                                 

**Although this is a management role, it requires you to take a hands on approach to the running of the store and this includes the continuous manual handling of stock on a daily basis. This in turn requires a reasonable level of fitness to undertake all daily tasks.

How to apply

For the selection criteria and details of how to apply, please see the attached application pack. Please note we will not accept CV and Cover letters, the application form will need to be submitted in order to be considered for the role. It is the responsibility of the applicant to ensure that sections 4, 5 and 6 are completed and returned by 5.00pm on Friday 15th September 2017, we would like to fill this role as soon as possible, in order to facilitate this, we will invite suitable candidates for interview as and when we receive the applications and consequently may end the recruitment process earlier than the closing date.