Service Manager

About the role
The Independent Living Service Manager will co-ordinate and develop our local IL offer to ensure that IL services are provided in a comprehensive and co-ordinated way. They will manage the services and ensure that all appropriate service standards, recognised good practice, legal requirements and budgetary management are incorporated into a quality programme that meets the needs of our beneficiaries and values the work of volunteers.
The Independent Living Service Manager will actively network among Health & Social Care related bodies in the area to establish the Red Cross through in the relevant communities and advocate on behalf of local beneficiary needs. The post holder works closely with the Area Business Development Manager as well the IL Operations Manager to maintain service contracts accordingly.  The role includes overseeing the development of our responses to people at risk of loneliness or social isolation including liaising with our Co-op partners.
The post requires evening and some weekend work, being part of a regular 24 hour duty officer on-call rota and potential emergency response duties at any time throughout the year.

About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.
Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.
We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis

About the team
The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people to remain at home or return from hospital connecting people into community support.  The IL services responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

About the person

• General knowledge of legislation relevant to the delivery of health and social care
• Educated to A level (or equivalent by experience)
• Full driving licence
• IT literate
  
• Ability to prepare, manage and monitor budgets
• Business, finance and resource
• Organisational skills-planning, managing and monitoring own and others workload
• Analysis, decision making and problem solving,including the ability to think strategically and laterally
• Experience of monitoring and reviewing standards and quality
• Managing and motivating volunteers and staff in the delivery of services
• Team Leadership

Closing date for applications is 23:59, 28th March 2017.
Interviews week commencing 10th April 2017

Please click here to view the full job description and person specification for this position.

We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays)
• Up to 6% contributory pension
• Childcare vouchers

Should you have any questions on this role please email us at [email protected]

The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.
 

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Refusing to ignore people in crisis