Scheduler and Administration Support

JOB RESPONSIBILITIES

1. General reception and secretarial duties including dealing with telephone enquiries.

2. To take bookings, mainly over the telephone from service users, and schedule these bookings using our computerised scheduling software.

3. Liaise with Drivers and Volunteers to ensure effective service delivery.

4. Assist with the registration of new service users, updating our membership database and assist with the preparation of reports pertaining to this.

5. Cash Handling and preparation of bank lodgements.

6. General administration duties including maintain filing systems, photocopying, scanning, emailing and faxing.

7. Carry out any other duties that may be requested by the Team Leader.

Person Specification

ESSENTIAL CRITERIA

• 5 GCSE’s (Grade A – C) or equivalent, to include English and Maths.

• 1 Years’ Experience of working in an administrative role.   

• Excellent IT Skills and Experience.

DESIRABLE CRITERIA

• Experience working in a busy office and / or administration role.

• Understanding of people impacted by social isolation and / or mobility issues.

• Geographical awareness of the Omagh, Strabane and Derry areas.

KNOWLEDGE, SKILLS AND PERSONAL QUALITIES

• Strong communication and interpersonal skills, be well organised, accurate, attentive to detail and the ability to prioritise work.
• Ability to work on own initiative.
• Ability to work as part of a team.
• Friendly and welcoming personality.
• Ability to maintain confidentiality.