Intensive Case Manager

Closing date: 
27 Oct 2017
Established in 1983 by Fr Peter McVerry the charity works with individuals at risk of, or experiencing homelessness, primarily in the Dublin region.

Key Responsibilities and Duties:


1.  To the Manager/Project Leader;


  • To work for Peter McVerry Trust within the authority delegated to him/her by the Manager/Project Leader;
  • Meet with the Manager/Project Leader at regular intervals regarding the progress of his/her work;
  • To assist the Manager/Project Leader in delivering core housing management services to residents of PMVT and their communities.


2.   To provide direct support to participants through:

  • Completing face to face assessment to determine eligibility for service, progress and need areas on a regular basis;
  • Initiating dialogue regarding mental health and physical health as part of a holistic/integrated approach to care planning and coordination;
  • Developing a support plan based on assessment information in collaboration with the participants and reviewing it regularly;
  • Linking the participant to services, resources, and supports as specified in the support plan. For example to entitlements, treatment, medical care, housing, etc.
  • Assisting participants to manage their tenancies with intervention, support and supervision;
  • Monitoring progress, service delivery, physical and mental health by providing a minimum of monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever required;
  • Liaising with the appropriate agencies to support the ongoing health and well-being of the participants
  • Performing crisis intervention to resolve critical situations;
  • Maintaining records and data, in accordance with requirements.



3.   To maintain a safe and healthy living environment through:

  • Adhering to safety and security protocols;
  • Supporting participants with estate management matters;
  • Ensuring that the environment in which they are living, inside and communal areas, are maintained to a high standard at all times;
  • Advising and supporting residents with housekeeping needs;
  • Mediating disputes and encouraging co-operation in shared living environments.



4.  To respond to requests for service through:

  • Linking in with other Peter McVerry Trust services, screening and assessment;
  • Communication of information and referral to services where required;
  • Engaging in out of hours on call service on roster basis.



6.            To undertake administrative duties through:

  • Maintaining residents’ details and documentation;
  • Rent collection and administration;
  • Attend staff meetings, case review meetings, supervisory meetings, and training as required Providing written reports to the Manager/ Team Leader where necessary;
  • Recording any Incidents / Accidents that may occur.



7.            Change in work programme:

  • It may be necessary, from time to time, for workload to be re-prioritised in order to accommodate workloads in other areas of the organization.  Due notice and consultation will be given.



8.            To have a positive and enthusiastic attitude in work:

  • In your interactions with management, staff and participants of the Peter McVerry Trust.
  • In your interactions with external agencies while representing the Peter McVerry Trust.



9.    Other Duties:

  • Any other duties as designated by the Manager/Team Leader/Social Care Leader.


 Person Specification:


Qualifications and Experience:

  • Degree level qualification in housing, social care/youth work, addiction studies or related field;
  • Essential competencies: Commitment to providing the highest level of service, respect for others, openness to change, communication skills– oral, aural and written, contributing to the prevention and management of challenging behavior, professionalism & maintaining professional boundaries and effective team working. (All other competencies to be reviewed as part of the supervision and support process);
  • Ability to work independently and within a team environment and exercise mature judgement;
  • At least 2 years’ experience in the area of housing and homelessness;
  • Experience of Intensive Case Management is a distinct advantage;
  • Work schedule will include some evenings and/or weekends as needed.



To apply, please download the PMVT application form from Please quote the reference code PMVT CI/10/17. Completed application forms should be sent to [email protected] or to the HR Department, 29 Mountjoy Square, Dublin 1





Added by
Jo Power
Closing date:
27 Oct 2017
Job Information
Fixed term
Contact Information
Jo Power
Dublin 1
01 8117740
Application Form / Job Information: