Data Analyst

Overall Purpose of the job:

Contribute to the development of Concern UK’s fundraising strategy and the achievement of other organisational objectives, through the production of accurate data selections, data management and pre and post-campaign analysis.

KEY DUTIES

Data management, segmentation and targeting

• Undertake the production of all data selections for fundraisers using specific criteria on Concern’s donor database for a wide range of fundraising activities. These will include appeal mailings, retention mailings, communityevent mailings and telemarketing, email and advocacy campaigns.
• Co-ordinate data schedules with other teams.
• Ensure timely provision of data – liaise with project manager or external agency to ensure data is delivered to schedule and to correct specification.
• Support the monitoring and review of the fundraising segmentation strategy in order to enable optimum return on expenditure.
• Increase data quality throughout the database by implementing validation, data cleansing and reporting.

Analysis and Reporting to support the fundraising, policy and campaigns and other teams:

• Produce regular or ad-hoc reports through SQL for management as required.
• Carry out donor insight analysis and reporting to help improve decision making and management of activities of fundraising team and grow income and loyalty.
• Work with end users; assist in the design and set-up of standard reports from the ThankQ supporter database.
• Support the Individual Giving Manager with business analysis and implementing and coordinating a centralised programme of testing.

Training and Communications

• Train non-technical users in the practical use and potential of databases and reports.
• Promotion of database principles, working with fundraisers to improve their reporting skills and identify areas for improvement.

Collaborative working

• Work closely with the UK fundraising and Supporter Care teams along with the fundraising systems and data teams in Republic of Ireland and external data suppliers to learn and share knowledge.
• Work with other departments such as finance and supporter services, to enable access to information held in the database.
• Some travel will be required to our other UK office in London and to Dublin.

The primary focus of this post is to support Concern Worldwide UK but a close working relationship, sharing knowledge and expertise with the Fundraising Data Analysts based in Dublin, is required to maximise results and income.

For the selection criteria and details of how to apply, please see the attached application pack. Please note we will not accept CV and Cover letters, the application form will need to be submitted in order to be considered for the role.