JOB DESCRIPTION/ROLE PROFILE
	
Job Title:	Scheme Co-ordinator 

Reporting To:	Housing Officer

Located At:	Stronge Court (Portadown), Templer Court (Lurgan) and Legion Court (Banbridge)

Hours of Work:	30 hours per week

Responsible For:	Domestic Assistants 

MAIN PURPOSE OF THE JOB:

At Clanmil, our tenants are at the heart of what we do.  The Scheme Co-ordinator will provide an enhanced housing management service to our independent living tenants ensuring the highest standards of service in line with our internal procedures and regulatory requirements.

GENERAL RESPONSIBILITES:
A	PROVIDE A SUPPORT SERVICE TO OUR TENANTS	
		
1	Engage with our tenants and ensure their support needs are responded to efficiently and effectively in line with support plans.	
	You will work as a team with other Co-Ordinators and work flexibility in this area as required.	
2	Be accountable for initial assessment and support plans in accordance with Supporting People requirements and our service standards.	
4	Work alongside the Housing Officer for the scheme delivering services that matter, in accordance with Supporting People requirements.	
5	Keep accurate and up to date records, making full use of ICT opportunities available to deliver an efficient and high standard service within agreed timescales.	
6	Work collaboratively with partnering agencies and stakeholders including GPs, social workers, relatives and/or next of kin, to deliver key services to our tenants. 	
7	Ensure emergency calls are responded to in a supportive manner and manage emergency situations appropriately by seeking advice from the Housing Officer as necessary.	
8	Ability to work independently using new technologies.	
9	You will contribute to assisting our tenants to maintaining their independence with support.	
10	Contribute to an effective response maintenance service by liaising with maintenance staff and our contractors, inspecting work and verifying that it meets the needs of our tenants. 	

11	Work in partnership with the income recovery team to secure payments and follow up on missed payments and broken agreements. 	
12	Help to foster a sense of community by building relationships between local community groups, services and tenants of the scheme.	
13	Take responsibility and pride in supervising the scheme to the very highest standards.	
B	ENHANCE SOCIAL INTERACTION FOR THE TENANTS 	
1	Encourage our tenants to participate in activities such as lunch clubs and coffee mornings for tenants at the scheme.  Provide evening events where required for our tenants to increase social interaction amongst the tenants living at the scheme.	
2	Encourage and support our tenants to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals. 	
3	Arrange and promote social activities (including fundraising activities) in the
scheme and co-ordinate the use of the communal lounge and guest room to 
enhance the quality of life of our tenants.	
4	Promote, encourage and support Tenant Participation through:
o	Tenants Associations
o	Resident Committees
o	Tenant Forums.
o	Participation in other Forums E.g. Health & Safety	
C	MINIMISE VOID PROPERTIES IN THE SCHEME	
1	Welcome and support our new tenants as part of the sign-up process, ensuring that rent is collected and lodged in accordance with procedure.	
2	Promote and market the scheme on an on-going basis to raise awareness of our scheme, particularly in the event of void properties.	
D	TEAM WORK	
1	Work collaboratively with others as part of a team to ensure all Clanmil tenants receive the service they are entitled to, including neighbouring schemes.  	
2	Participate fully in training, staff meetings and other team activities.	
3	Lead and participate in meetings that may be required in your role including scheme meetings with tenants.	
4	Be professional always when dealing with internal and external customers.	
E	STAFF SUPERVISION	
1	Supervise the Domestic Assistants on a day to day 
basis, providing practical support with rotas, timesheets and cleaning materials. 
	
2	Engage and motivate the Domestic Assistants to ensure high standards 
of cleanliness at your scheme.
	
3	Support Domestic Assistants by providing regular opportunities for performance feedback and learning. 

F	PERSONAL DEVELOPMENT	
1	Embrace all opportunities for learning and development to help you fulfil your role to the best of your ability.
	
2	Develop your own specialist knowledge of services for vulnerable people.
	
G	FOLLOW ALL POLICIES AND PROCEDURES IN RELATION TO THE 
ROLE	
1	Familiarise yourself with the company’s policies and procedures which you 
will be provided with at the start of your employment and during your 
induction period and induction training.
	
2	Understand the role of the Association and its mission, and display its core values in your actions and behaviours.
	
3	Generate creative and innovative ideas to challenge and contribute to the Association’s way of working.
	
4	Staff are encouraged to embrace the Association’s Equality & Diversity 
Policy and commit to the principles and aims of the Equality Scheme S75
duties about religious faith, political opinion, racial groups, men and 
women generally, marital status, age, persons with a disability, persons with 
dependants and sexual orientation.	

This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.

The role holder must have a flexible attitude to work and carry out any other duty, from time to time, requested by the Housing Officer, Senior Housing Officer, Supported Living Manager or Group Director of Housing.

Signed by Potholder: ____________________________________   

Date: _________________________________

Signed by Manager:  ______________________________________  

Date: _________________________________

Core Values	
These are our guiding principles and describe the behaviours that lead to achieving great performance in the organisation.	
We will show Commitment by:	
•	Putting our hearts and minds into what we do.
•	Taking pride in delivering excellent customer service that strives to exceed customer expectations.
•	Looking for new ways to do things that will improve services to our tenants. 	
We will show Excellence by:	
•	Putting our tenants at the heart of everything we do.
•	Being attentive to customers’ needs by being polite, courteous and upbeat.
•	Going the extra mile.
•	Being an ambassador for Clanmil Housing by promoting the vision and our objectives in a positive and inspirational way.
•	Actively participating as a team member working collaboratively with colleagues to achieve mutual goals.	
We will show Respect by:	
•	Acting with authenticity.
•	Fixing our mistakes
•	Promoting a ‘can do’ attitude.
•	Building mutual trust and understanding by being open, honest and respectful to others.
•	Actively listening to and understanding our customers' needs and expectations.
•	Ensuring our interactions with others internally and externally are positive and constructive.	
We will always be aware of our Community by:	
•	Demonstrating a sense of responsibility for contributing to vibrant and resilient communities.
•	Understanding our role in making a difference to people’s lives. 	
We will display Simplicity by:	
•	Listening to our customers and responding to their needs. 
•	Taking responsibility and ownership. 
•	Delivering what we promise.	
We will never stop Learning because Change is constant.	
•	We will openly share our expertise and knowledge with others.
•	We take responsibility for own learning and will seek opportunities to continuously develop.
•	We are flexible and can adapt to change and new ways of working to enable the organisation to meet its objectives.	
We embrace Diversity, everyone has a role to challenge and contribute.	
•	We recognise and understand the strengths and opportunities of a diverse workforce within Clanmil Housing.
•	We ensure that everyone has fair and equal access to our services.
•	We respond to the diverse needs and aspirations of our customers.	

JOB PROFILE
CRITERIA	ESSENTIAL / DESIRABLE 
(E / D)	ASSESSMENT METHOD	
EXPERIENCE / KNOWLEDGE
			
A practical understanding of safeguarding, risk assessment, confidentiality and support plans
	D	Application form & interview	
Good understanding of what great customer experience looks like
	E	Application form & interview	
Digitally connected with previous experience of working with computer packages 	E	Application form & assessment at interview	
Experience of providing tailored services to meet a range of support needs 
	D	Interview	
Experience of collaboration and building effective working relationships with community groups, and statutory agencies.	D	Interview	
SKILLS / ABILITIES
			
Good written and verbal communication skills including the ability to communicate sensitive and important information
	E	Interview	
Organised and able to balance several ongoing tasks at the same time, whilst understanding the importance of accurate recording	E	Interview	
Compassion and empathy to work with people in a housing related field
	E	Interview	
Ability to use initiative, take responsibility and deal appropriately with difficult and challenging situations
	E	Interview	
Ability to supervise staff and liaise with contractors to ensure a high standard of service
	E	Interview	
A flexible approach to working hours and ability to work out of hours when required
	E	Application form & interview	
Ability to engage with tenants to participate in decisions directly affecting them
	D	Interview	
Hold a full driving license, be a car owner and insured to include business use
	E	Application form & interview