S1330 - Fundraising Assistant

You will work closely with community groups, volunteers and individuals, providing guidance and motivation to help them raise vital funds for our charity. You will carry out research, deliver events, and recruit participants all whilst providing excellent stewardship.

In Northern Ireland we spend over £1m delivering vital services to support people who are deaf, have a hearing loss and/or tinnitus. Locally we have been extremely successful in securing funding from statutory, Big Lottery Fund and local trusts. In terms of voluntary income, we have seen great successes but at a slower rate and we are keen to unlock its potential.

To increase voluntary income a new Fundraising Manager role concentrating on corporate, community and events has been recently recruited to lead this area of work. In order to maximise new opportunities and maintain existing work a new part-time fundraising assistant is needed to provide support to the team.  

This is a dynamic and varied role with many projects and tasks on at the same time that will require balancing. As part of the fundraising team you will also be responsible for securing income for Action on Hearing Loss.

You will support the team to manage and motivate community groups, volunteers and individuals to raise funds for our charity. This means you will be required to field enquiries whilst exploring and developing new avenues of interest. You will be working closely with supporters and volunteers to build relationships so that they have a positive experience of our charity and their potential is maximised.

As part of the NI Fundraising Team you will be required to carry out research, book events such as collections, recruit volunteers and to support the Fundraising Manager to implement community products and events. Exploring new avenues to recruit participants for our events is an integral part of this role.

Whilst working on new projects you will maintain the smooth and efficient running of the team’s administration. To successfully carry out this role you will be expected to work with various teams across the organisation and to be flexible and highly organised at all times.

The role offers an exciting opportunity for you to help make a real difference to the lives of deaf people, people with hearing loss and/or tinnitus. If you are organised, enjoy working in a fast past environment and love a challenge then we would love to hear from you.

Interview date: Week Commencing 4th March 2019

This post is also subject to an Enhanced Access NI Clearance.

About Action on Hearing Loss

Action on Hearing Loss is the new name for RNID. Everything we do is to help the 300,000+ people confronting deafness, tinnitus and hearing loss in Northern Ireland to live the life they choose. We help them to take control of their lives and remove the significant barriers that can get in their way.

We give support and care, develop technology and treatments, and campaign for equality. We have a long and proud heritage. Since our founding in 1911, we have grown to be the UK’s leading hearing loss charity directly helping more than 250,000 people per year and run the world’s largest donor-funded hearing research programme to support the wider population with hearing loss. We are known and trusted among our supporters and wider audiences for our ability to change society and bring greater equality for those with hearing loss through our lobbying and campaigning. Among our most recent successes have been working with all the major TV broadcasters to adopt content subtitling on broadcast and on-demand content making television truly accessible. A passion for equality and inclusion runs through our entire staff and volunteers and lies at the heart of all we do.

Action on Hearing Loss: Northern Ireland

We have been working in Northern Ireland since 1991 (Formerly RNID). We have offices in Belfast and L/Derry and run services from various community hubs across Northern Ireland.
 
We provide a wide range of support services across Northern Ireland for people who are deaf, have a hearing loss and/or tinnitus. We work with people of all ages, right across the country, and at different stages in their hearing loss journey. We aim to ensure that our services are tailored to the needs of each individual we work with, and that we offer the highest quality and most effective service we can.
 
Action on Hearing Loss produces an impact report each year, showing how we’ve changed the world for people who are deaf or hard of hearing. You can read about our achievements, watch people telling their own stories and find out what we’ve got planned for next year by visiting our website www.actiononhearingloss.org.uk

Staff Benefits

You'll enjoy a range of excellent benefits and access to ongoing support and learning and development programmes across the country. We provide an attractive and competitive salary and benefits package. We also recognise your talent and commitment by helping you to take care of your health, life balance and financial wellbeing.

• 25 days annual leave (pro rata if part time)
• a cycle to work scheme to help you save on the price of a new bike
• a health scheme to cover you and your family’s health from £7 per month
• our employee assistance programme that gives you and your family free, confidential support.
• the option to buy or sell leave annually in exchange for salary
• providing enhanced benefits, including maternity, paternity and shared parental leave
• making flexible working arrangements available to support our staff
• offering part-time work and there is Relief bank opportunities in our Care and Support Services to fit working around other commitments.
• supporting you to study including time off for study leave and external courses
• a generous pension scheme
• £50,000 life assurance
• interest-free season ticket loans
• discounts and savings on our products and publications, and a half-price subscription to our magazine
• an annual ceremony where we recognise those nominated for Pod award as well as rewarding winners.
• the annual ‘Big Satisfaction’ staff survey measuring levels of engagement and job satisfaction
• we are proud to hold the Investors in People Standard
• staff council and staff companions.
• we are proud to hold Disability Confident Employer status.
• Our three core values are People, Passion and Partnership. These values guide and challenge how we act, how we behave towards others, and how we go about our day-to-day work.

Learning and Development

We place high importance on giving our staff the opportunity to develop their careers. We therefore provide access to a wide range of learning and development opportunities including inductions, training courses, accredited qualifications, and coaching and mentoring schemes.

• an induction programme for new starters covering everything you need to know about our organisation, as well as providing an introduction to hearing loss.
• British Sign Language training and certification.
• an internal coaching scheme
• a partnership mentoring scheme where we match employees with suitable mentors at the Royal National Institute for Blind People (RNIB) and the National Deaf Children's Society (NDCS).

Job Description

Key Accountabilities and Responsibilities:

• To support the fundraising team to generate income from voluntary sources working to agreed targets.
• To support the Country Fundraising Manager and Fundraising Manager, (Corporate and Community) to deliver the NI Fundraising Strategy.
• To implement a community and events programme including recruitment to volunteer groups, recruitment of participants to events and promotion of innovative products.
• To act as the first point of contact for supporters, guiding them through their fundraising journey by providing excellent stewardship.
• To recruit, train and support fundraising volunteers offering fundraising knowledge, and materials.
• To manage the design and distribution of fundraising materials such as flyers, digital marketing tools and be responsible for maintaining the fundraising stock.
• To promote fundraising opportunities through internal and external platforms such as social media, volunteer newsletter, e-newsletter, website etc. with support from the NI PR Officer.
• To maintain accurate records on Raiser’s Edge in accordance with GDPR.
• To work collaboratively with teams across the organisation to maximise opportunities.
• Any other duties and responsibilities within competence, in line with the Institute of Fundraising Code of Practice and our values and policies.

Person specification:

Experience

 Essential

• Experience working in event management, fundraising, customer care or marketing
• Experience of managing volunteers
• Experience of delivering excellent customer care to a wide range of people
• Experience and competence with IT including all Microsoft Packages and social media platforms
• Experience in providing excellent administration support

Desirable

• Experience of using a CRM Database
• Experience of working with a wide range of audiences including clubs, societies, schools to raise funds
• Experience of delivering presentations

Qualifications / Professional Training

 Essential

• Educated to A ‘Level or equivalent

Desirable

• Institute of fundraising/marketing qualification
• Membership of Institute of fundraising
• Completion of Managing Volunteers Course

Skills / Knowledge

 Essential

• Knowledge/understanding of fundraising legislation including IOF Code of Practice
• Excellent communication skills
• Proven organisational skills

Desirable

• Understanding of issues facing people who are deaf, have a hearing loss and/or tinnitus
• Knowledge of local fundraising events market

Personal Qualities

 Essential

• Enthusiastic and committed
• Proactive
• Team player
• Ability to meet deadlines

 Thinking Style

 Essential

• Creative
• Problem Solving
• Flexible

 Circumstance

 Essential

• Hold a full driving licence with business insurance and have access to own car
• A willingness to work outside office hours including evenings/weekends