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Job | Part Time

Customer Service Assistant - Mobility Aids Service

British Red Cross

Other
Customer Service Assistant - Mobility Aids Service Location: Londonderry 10.5 hours per week Contract type: Fixed Term Contract - 6 months Salary: GBP 14,251 per annum, pro-rata

Customer Service Assistant - Mobility Aids Service
Location: Londonderry
10.5 hours per week
Contract type: Fixed Term Contract - 6 months
Salary: GBP 14,251 per annum, pro-rata

 

We've got an opening
We're looking for a Service Assistant who will be responsible for the operational duties within the Londonderry 'spoke' office of the Mobility Aids Service. This service is primarily driven by the need to provide a range of standard temporary loan wheelchairs to clients within the Western Health and Social Care Trust area.

As a Service Assistant, you will ensure that the service is provided in an efficient and effective way. This will involve dealing with referrals, loaning out stock, completing required paperwork, receiving returned stock and updating IT systems.

 

Say hello to the team
The British Red Cross Mobility Aids Service (MAS) offers the loan of wheelchairs and other mobility items to any individual on a short term basis. Our aim is to ensure that during a period of personal crisis everyone is able to access an item of equipment they may need, no matter whoever or wherever they are. This service is operated at no cost to the individual.

 

This role might be for you if

You're computer confident. You know your way around Microsoft Office and have the ability to work with an online stock management system.

You're a top notch communicator. You've got good inter-personal and communication skills, and you have experience liaising with external agencies (statutory and voluntary).

You're cool, calm, and collected. You can prioritise tasks and manage your workload under pressure, as well as planning and organising others' workloads.

 

Closing date for applications is (23:59hrs), Thursday 3rd January 2019, with interviews to follow.

 

We offer a wide range of staff benefits, these include:

 

  • 36 days holiday (including Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy

 

A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

Closing Date

Thursday / 03 January 2019
11:59pm

Contact Details

LondonDerry
LondonDerry
BT47 2AH
United Kingdom