Consumer Council Press Statement on Aer Lingus

The Consumer Council asks Aer Lingus to ensure affected Alicante and Majorca passengers receive their full passenger rights.

Following discussions with the Civil Aviation Authority (CAA) The Consumer Council is asking Aer Lingus to ensure passengers affected by their decision to cancel flights from Belfast to Alicante and Majorca in September are offered the option of flying via Belfast, even if it is via a different airline.

Currently, Aer Lingus are only offering affected passengers flights to and from Dublin. However, according to the CAA, they have a statutory obligation that they offer a reroute under comparable transport conditions, which includes flights from Belfast on other airlines. We have raised our concerns with Aer Lingus and will be seeking to ensure they meet all their statutory obligations to passengers affected by this situation.