Volunteer Coordinator MAS

Volunteer Coordinator MAS
Location: Derry or Omagh
Contract type: Fixed Term Contract - 8 months
35 hours per week
Salary: GBP 18,805 per annum


About the role
We currently have an opportunity for a Mobility Aids Service Volunteer Coordinator to joining our team in based in either Derry or Omagh on a fixed term basis, for 8 months.

The Mobility Aids Service (MAS) supports people who need short-term loans of wheelchairs and other equipment to remain living independently.  The MAS works on a hub and spoke logistics basis with hubs undertaking cleaning, maintenance and administration and spokes maintaining a high standard of service user interaction and support.

The co-ordinator is responsible for the day to day operations of the spokes within their location. They line manage all volunteers who give their time within those spokes and are responsible for the recruitment, training, supervision and support of volunteers. They are also responsible for maintaining volunteer records, rosters and delivery schedules to ensure that service users receive high levels of customer service face to face.

When required, the co-ordinator will take on operational responsibility for spokes within their remit ensuring that the services are provided in an efficient and effective way.  This will involve dealing with referrals, loaning out stock, completing required paperwork, receiving returning stock and updating IT systems.

About the team
The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives. Within the UK, the British Red Cross currently operates through over 4000 staff and over 20,000 volunteers.

The Mobility Aids Service (MAS) supports people who need short-term loans of wheelchairs and other equipment to remain living independently. The MAS works on a hub and spoke logistics basis with hubs undertaking cleaning, maintenance and administration and spokes maintaining a high standard of service user interaction and support.

About the person

• Ability to plan/organise own workload and that of others
• Experience of customer service
• Experience of working in a busy office environment with competing pressures
• Experience of volunteer management or managing a small team
• Experience of working remotely or covering a geographical area
• Experience of workforce planning and scheduling
• Confidence covering a geographical area
• Willingness to travel regularly between spokes and to and from the hub

Closing date for applications is 23:59 on, Thursday 2nd November 2017. Interviews will be held on Monday 13th November 2017. 

About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.

We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays)
• Up to 6% contributory pension
• Childcare vouchers

The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Refusing to ignore people in crisis.