Leasehold Graduate

To apply visit: http://www.centreforpartnership.co.uk/the-gems/  choose your project and click 'Apply to join GEM' on the left hand side. Make sure you also download the Candidate Pack which can be found on this page. 

The Northern Ireland Housing Executive was formed in 1971 as Northern Ireland’s Strategic Housing Authority. Our vision is one in which housing plays its part in creating a peaceful, inclusive, prosperous and fair society. We want to recruit talented graduates directly from our communities who will help us to make our vision a reality for Northern Ireland’s communities. Our goal is that everyone has access to decent, affordable housing and our task is to work with communities and other organisations to meet the housing needs of existing and future generations. We need to enable our future leaders to play a key part in delivering our aims, and to help us with this challenge we have teamed up with the award winning GEM Programme which works directly with the housing sector to deliver an intensive one year learning experience. Completing the GEM Programme with us will give you a real kick start to a fantastic future in the sector. We have an exciting role working within and supporting your communities directly.

Role Purpose:

The Leasehold Unit is responsible for the application and collection of Service Charges for approx. 6000 sold NIHE flats. This includes the calculation and collection of costs for improvements to leasehold properties delivered as part of NIHE Programme of works. This unit is also responsible for the policy and procedures in relation to Leaseholders and at the present time there is a review ongoing which will:

• Evaluate the impact of current charging policy
• Analyse the impact of proposed policies and procedures
• Assess the current delivery model and where appropriate develop new procedures and systems of delivery to support this
• Develop new ways of communicating with Leasehold Customers. You will be responsible for working as part of a busy customer facing team

You will be expected to contribute to the Review Project, assisting with analysis of data and presenting findings to allow for informed decision making. You will work with the team to develop new ways to communicate with service charge customers including developing Web based service information. You will connect with other divisions and business units to continue to develop improved processes with the aim of supporting our customers whilst maintaining income into the organisation

Essential Requirements:

• Values which fit in with the Housing Executive
• Ability to communicate with people from all backgrounds in a non judgemental way
• Demonstrate excellent communication and interpersonal skills and the ability to facilitate focus/discussion groups.
• Good timekeeping, punctuality and all round personal integrity
• Ability to take personal responsibility, self motivate and self manage
• Team Working
• Good oral and written communication skills
• Project Management and event organisation skills
• Have an interest in social policy and a good grasp of government changes
• Strong IT skills
• Access to a means of transport

To apply visit: http://www.centreforpartnership.co.uk/the-gems/