The purpose of this role is to support the Chief Executive in agreeing and achieving the organisation’s strategic and operational objectives in all service areas, including a combined community and witness services function and volunteers.
Main Responsibilities:
Strategic Leadership
Contribute to the development of strategic plans and initiatives in response to the needs of people affected by crime and the needs of external stakeholders
Support the development of operational plans through close liaison with members of the Senior Management team and with the service deliverers.
Respond to the developments in end user requirements and develop appropriate service provision, agreeing the delivery standards and performance targets and setting clear direction and support internally to ensure these are met.
In conjunction with the Deputy Chief Executive, agree performance targets and outcomes with external funding partners and achieve these targets in line with the operational plan and within budget
Provide analysis and interpretation of the business information generated to inform current service delivery and to influence strategic and operational planning
Develop and maintain strong effective internal and external working relationships and networks with key stakeholders
Management
Recruit, manage and motivate operations staff to achieve clearly defined objectives which contribute to the strategic aims of the organisation
Ensure total compliance and quality assurance is embedded in all activities and in the ethos of the organisation.
Drive agreed change initiatives in line with the organisation’s strategic and operational objectives
Ensure the effective and cost-effective delivery of the services functions, in line with agreed budget.
Define organisational human resource needs to meet service standards and budgetary constraints and ensure an effective team is in place suitably informed, skilled and empowered to meet the operational needs.
Operations
Provide sound and appropriate advice to managers and staff on operational related matters, including robust maintenance of standards.
Ensure that all key processes and procedures are completed to the highest level and are accurate and fit for purpose
Provide clear alignment between all aspects of the service, ensuring that witness, community and volunteer personnel are fully integrated and cohesive in activities and provision of services.
Using appropriate data, provide quantitative analysis and forecast future user needs, recommending operational developments and contributing to the change strategy.
Develop policies and procedures to underpin a high quality and consistent practice across service delivery
Monitor and evaluate existing services and identify areas for service provision development.
Business Development
Support the Chief Executive and Deputy Chief Executive in executing the business development strategy.
Develop and maintain an appropriate network of external contacts and influencers, ensuring that the needs of the organisation and opportunities to improve its offering are maximised through all interactions identifying risks to the services provided by Victim Support NI if applicable.
Engage in and develop PR activities as and when required.
Other
Lead by example, providing a value based style of leadership and positive communications to inspire others
The post requires a degree of flexibility and adaptability and therefore the postholder may be required to undertake further duties commensurate with the grade
Closing Date
1:00pm
Contact Details
Elaine Dilucia
Victim Support NI Central Office
Albany House
Belfast
BT2 7AF
United Kingdom