General Adviser (Maternity Cover)

Context of role: General Adviser Maternity Cover 35 hours

Job Share considered.

Key work areas and tasks:

Advice giving

• Interview clients over the phone or face to face using sensitive listening and questioning skills in order to identify query and present solutions
• Use Advisernet to find, interpret and communicate the relevant information.
• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
• Refer internally or to other specialist agencies as appropriate.
• Ensure that all work conforms to the bureau's Office Manual and the Legal Services Commission's Quality Mark at the appropriate level.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Assist with social policy work by providing information about clients’ specific circumstances, and ensuring recording of same.
• Attend Outreaches if required

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training.
• Read relevant publications.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Administration

• Use IT for statistical recording, record keeping and document production.
• Ensure that all work conforms to the bureau's systems and procedures.

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the Citizens Advice service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Third Level qualification (preferably Law or Social Sciences), OR candidates must have completed the Citizens Advice or Law Centre Training Programme and to have experience of providing benefit advice and benefit calculations to the public in a social welfare context. A minimum of 1-year experience desirable.

Closing date for applications: Monday 16 April 2018 by 12 noon.

Application packs are available from: [email protected] or https://drive.google.com/drive/folders/1p3Apt3jK6D4ev7HpJPX646RJHVblBS5P?usp=sharing

Citizens Advice aims to be an Equal Opportunities Employer and welcomes applications from all sections of the community.