Finance and Administration Assistant, Belfast

Based in the Belfast Finance team, this role supports the Finance and Church & Community Teams in the following areas of supporter services: supporter enquiries, opening and processing of incoming and outgoing post in accordance with existing procedures and the banking of income, ensuring that an excellent level of service is provided to Christian Aid’s supporters who are making donations. The role holder will take responsibility for ensuring that donations are recorded and thanked promptly and professionally and that supporters' details and wishes are accurately recorded on Christian Aid’s supporter database.  The post holder will be expected to handle telephone enquiries for all staff members in Belfast and to ensure that the phones and reception are covered during office hours. The role reports to the Accountant and works closely with both the Finance Team and the Church & Community Team.  This role will interact with approximately 12 staff and volunteers in the Belfast office as part of their reception and general office duties.

About you

The following is essential:

• Educated to GCSE level or equivalent including Maths and English.

• Administrative experience in a customer/supporter care environment.

• Experience communicating with supporters whether face-to-face or by telephone, email and letter.

• Excellent MS Office especially excel, high level of computer literacy and numeracy skills.

• Experience of data entry skills and maintaining of records.

• Access to a car.

The following is desirable:

• Experience working within the Charitable sector

• Relevant experience of working with a customer or supporter database system. 

Competency questions

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

Build partnerships: Please describe a situation where you worked in a reliable, helpful and co-operative way with all colleagues and provided help to others without needing to be asked.

Communicate effectively: Please describe a situation when you have had to explain things simply and in a different way if someone appears not to have understood.

Realise potential: Please describe a situation where you have asked for information and advice to address your own knowledge and skills gap in order to learn.

For further information and to apply for this role via our e-recruitment portal, please visit https://jobs.christianaid.org.uk/  

The closing date is 6 July and interviews will be held on 19 July 2017.   If you have any queries, please contact [email protected]