Energy Advisor

Bryson Energy requires an;

Energy Advisor

(Ref: E/EA/E/1701)

Fixed Term until 31st March 2018

(Possibility to extend subject to funding)

£15,152.10

35 hours per week

9am – 5pm

Enniskillen

Full Training Provided

Job Purpose

The post holder will be required to receive inbound telephone enquiries to the advice line and make outbound calls giving appropriate energy advice to domestic householders. He/she will also provide relevant advice and information to householders via a range of media on energy related topics.  The post holder will be responsible for inputting records onto a data capture system.

Essential Criteria

• • 5 GCSE’s at Grade C or above, including Maths and English (or equivalent)
  • At least one years’ experience in providing customer focused energy advice in a Contact Centre role
  • ICT skills and experience of capturing & recording data in a Customer Relationship Management System and delivering data in a report format
  • ICT Qualification and proven computer skills including e-mail, internet, databases and spreadsheets
  • Excellent communication skills & proven professional telephone manner
  • Ability to work within a team or on own initiative, support team decisions

• Desirable Criteria

  • Recognised qualification in Energy Efficiency or renewable Energy
  • Full Driving Licence and use of a vehicle for work purposes

Application

For more information, a full job description & person spec, or to obtain an application pack, please contact the Human Resources Department Tel: 028 90347749, email: [email protected] or see https://bryson.erecruit.co.uk

The closing date for this role is:

Sunday 5th November 2017 at 5:00pm