Credit Union Teller

Location – Ballymena 

Contract type- permanent Part time

 Salary - £8.28 per hour

 Hours of work 12-15 per week (generally 12.30pm -3.30pm but not limited to these hours)

 Main activities/tasks

      Be prepared when required to facilitate the opening of the main office through the use of the recognised ‘spare key’ sign out procedure.

• Customer facing telling duties as set out in the companies Collection Procedures Policy, namely ensuring members needs are prioritised at all times

• Other transactions such as the input of Standing Orders and Direct Debits process (when appropriately trained)

• Process new membership forms, and completed and passed loan application forms (when appropriately trained)

• Help members complete loans forms (when appropriately trained)

• End of day reconciliation procedures, ensuring till under your control is accurately balanced post end of shift

• Ensure that members are properly informed of their rights and responsibilities within the Credit Union

• Use of ‘soft skills’ to ‘market’ all business products/services

• Light cleaning duties to maintain clean and tidy appearance of individual workspace and the workplace as a whole

• Participate in any training required by both governing bodies and the Credit Union itself.

• Implement new knowledge and skills as required

 Special Requirements

The job holder will be expected, when required, to be flexible in their work pattern and to attend, on a voluntary basis, all properly constituted business meetings, when required, alongside the volunteers who support the work of the Credit Union.

 Essential Criteria

Personal attributes

• Confidentiality

• Ability to be a ‘team member’

• Ability to present our business appropriately

• Outgoing & understanding to customer ‘needs’

• Committed, self motivated & use

 Other requirements

• Within reason, the ability to work varied hours, including evenings & weekends

• Attend recognised training courses

• Have access to a form of transport to meet the requirements of the job

 Desirable criteria

 Criteria

• GCSE Maths or equivalent

• GCSE English Language or equivalent

 Experience

• Previous ‘customer facing’ experience

• Previous Customer Service experience in an FCA regulated environment

 Knowledge & skill

• Sound knowledge and understanding of Excel

• Sound knowledge and understanding of Word

• Sound knowledge and understanding of PowerPoint

• Ability to communicate effectively.

• Other language skills

 For further information, please contact Anne Tel:02828269973 ext 4. Mobile: 07860951733. Email: [email protected]   

 Method of application

CV plus a covering letter detailing how you meet the criteria to be emailed to: [email protected]

 Closing date for application Tuesday 23rd May 2017

 Please note that due to anticipated volume of applications, ChainHR regret to advise that we can only update those candidates selected for interview