Community Manager Southern Trust

• Manage the Client Referral process together with the set- up of new Client care plan within 2 working days and ensure all care staff and Carefree is updated
• Organise and complete the  introduction of care staff to all new clients
• Manage the Amendments process ensuring that care plan is updated within 5 days, care staff are notified and carefree updated accordingly
• Inform the client if their care assistant is late or there is a change to their usual care assistant
• Update all Tasks completed onto MIS system on a timely basis (within 48 hrs)
• Ensure smooth maintenance of existing business and identify areas of further development
• Ensure budgeted hours are met and increased
• Promoting Homecare at all times and report on any potential new areas of business

Care Staff

To manage, support and develop a team of care assistants by:

• Assist with recruitment & selection of new staff as required
• Manage the rearrangement of work schedules (rotas/runs) of care assistants to ensure ‘Best Practice’ and ‘Quality’ is maintained at all times
• Ensure all client calls are assigned to a care assistant and Carefree is updated accordingly.
• Aim to permanently fill all client calls to designated care assistants in area
• Organise shadowing of all new care staff
• Mentoring of all new care staff and updating training dept of progress on monthly basis.
• Signing off of mentoring process, completion of 3 month and 6 month probationary reviews.
• Deal with care assistant queries in relation to their work schedule and/or clients
• Ensure sufficient levels of personal protective equipment (PPE) are available for care staff and ensure they are wearing these when completing the necessary tasks

• Sign off of all care assistant holiday requests and update Carefree accordingly

• Completion of staff assessments
• Completion of annual appraisals with all staff in designated area ( 1per year)

• Set up and manage Quality Improvement and disciplinary meetings.  Complete full investigatory minutes report to Quality Department
• Completion of Return to work interviews
• Hold team meetings and organizing venues for same
• Attend induction training to give Community Manager Presentation
• Completion of monthly team meetings and Quarterly MAD meetings
• Ensure Team Working among care staff, to maintain a high quality delivery of service

Commissioner

• Respond immediately to enquiries from commissioner in relation to client issues in conjunction with Client Manager
• Report and record all changes to clients wellbeing
• Report and record all complaints and adverse incidents in conjunction with Client Manager
• Update all Tasks completed onto MIS system on a timely basis (within 48 hrs)

Recording and Reporting

• Complete KPI’s (Key Performance Indicators) and report to Regional Manager at monthly meeting

• Be responsible for the completion of good quality computer and written records; in line with company policies and procedures, including accurate inputting of information onto the in-house management system –Carefree on a timely basis (within 48 hrs)

• Communicate all venues booked for Meetings to Finance (for invoicing purposes)

General Responsibilities

Other duties:

• Provide information on the area to Communications Coordinator for the company newsletter

• Ensure safety of both Clients and care staff complies with policy by ensuring risk assessments and equipment is in place and serviced accordingly
• Promote effective communication
• Assist the On-call facility in an advisory capacity on a rota basis.

Personal Development

• Maintain professional knowledge and competence on both company policies and regulatory standards
• Attend training courses and updates as deemed necessary and in accordance with NISCC standards

Special Conditions

• This post requires the holder to be flexible as they may need to work early mornings and late evenings.   The post holder may be required to work at weekends on a rotational basis 
• To carry out other duties and responsibilities commensurate with the post and the needs of the organisation in order to develop and maintain service delivery
• The post requires the holder to have a clear disclosure check in accordance with Access NI / Garda Central Vetting Unit