Community and Family Support programme Family Mentor

Closing date: 
1 Jun 2017
Community and Family Support programme Family Mentor Skainos Square, 239 Newtownards Road, Belfast




Job Title:          

Community and Family Support programme Family Mentor

Accountable to:  

Stepping Stone Team Manager


£24,839 p.a.


Skainos Square, 239 Newtownards Road, Belfast

Hours of work:   

37.5 hours per week


20 days plus 12 statutory days


National Employee Savings Trust (NEST) Pension Scheme

Health Care: 

An employee health care plan is available after successful probation


This post is subject to a 6 month probationary period.  The Company reserves the right to extend this probationary period. 

Contract term:  

End March 2018 subject to funding


Applications close on Thursday 1st June 2017 at 4.00pm


 Job purpose

The CFSP Family Mentor is responsible for delivery of:


  • Family support elements of the Community Family Support Programme
  • Designing and delivering needs-led programmes to develop family relations and communications as well as health and social inclusion programmes with demonstrative positive outcomes


Main Responsibilities and Accountabilities

Family Support


  1. Recruit eligible families onto the programme focusing on engagement and retention of families, and achievement of positive family outcomes.
  2. Carry out a detailed risk and needs assessment on the needs and issues affecting individual families.
  3. Based on risk and needs assessments; create and agree a family support plan outlining support to address issues, actions and timescales to achieve positive change and development within a family.
  4. Implement the family support plan and record outcomes when achieved.
  5. Engage and consult with parents, family members and young people to promote early intervention, high quality parenting and identify where there are needs.
  6. Undertake direct work with families in their homes and the community which safeguards and promotes the positive development of children, young people and parents using a solution focused approach.
  7. One-to-one support and interventions on health, and social issues.
  8. Signpost parents/carers to the range of specialist agencies, support services and activities on offer to develop solutions to barriers.
  9. Effectively manage caseload of families and provide professional focused advice to families referring to other agencies/organisations as required as part of family support plan.


 Programme Delivery


  1. Design programme delivery based around family action plans, establish a budget with Co-ordinator and ensure the purchase of interventions/services/goods within agreed budget.
  2. Deliver full group and smaller group programmes based on identified need to whole families, NEETs, parents and other siblings.
  3. Design, develop and facilitate training programmes wrapped around needs.
  4. Work with and coordinate with other CFSP mentors to agree and  to deliver a high quality programme
  1. Support employability mentoring, job search activities and supporting members of families over the age of 16 years to avail of opportunities in education, employment and training
  1. Mentoring and support to young people 13-16 years who are at risk of disengaging from school, focusing on positive punctuality, attendance and behaviour outcomes




  1. Work in a confidential and professional manner that ensures family welfare and safety is of paramount importance.
  2. Undertake ongoing evaluation of outcomes and impacts of both specific interventions as well as the programme overall in terms of progressing both families and individual family members.
  3. Work in an integrated manner and develop and maintain excellent working relationships with schools and relevant statutory, community and voluntary organisations.
  4. Carry out risk assessments and manage risks as required
  5. Maintain accurate records of work undertaken with families that contain detailed up-to-date engagement notes, full details of specific interventions, evidence of positive outcomes etc.
  6. Provide statistical reports to assist with the monitoring and evaluation of the programme in a timely manner.
  7. Ensure the accuracy and completion of all administrative forms, reports etc is provided in a timely manner.
  8. Comply with relevant policies and procedures e.g. Health and Safety, Child Protection, Data Protection etc.
  9. Ensure consistency of quality of delivery and reporting issues as they arise.
  10. Develop forward job plan for the post and achieve targets set for engagement and positive health, social and employability outcomes including entering and sustaining employment.  This shall include production of monthly reports.
  11. Undertake regular, formal supervision to measure performance against targets and reflect on practice.
  12. Undertake staff development activities that shall enhance individual and organisational performance, maintaining and developing relevant skills and work to the highest professional standards.
  13. Attend and participate in team meetings.
  14. In addition to the tasks and duties outlined above, the post holder will be required to undertake any duties which are identified as being generally compatible to the post.
  15. Actively comply with EBM policies and procedures



Person Specification  


Note to Applicant:  When completing your application form you should demonstrate/evidence the extent to which you have the necessary education, experience, knowledge and skills identified as required by the application criteria for the post.

Important: Applications must be completed using computer and not in hand writing any handwriting applications will not be considered for short listing


Personnel Specification


  1. Qualifications



Minimum of NVQ 3 or an equivalent level qualification in Health & Social Care or a recognised equivalent


2. Proven Competence and Experience



  • A proven competence and experience of at least two years delivering a family programme or other relevant field, delivering interventions within health and social care directly with families on a one to one or group basis.
  • Understanding of family dynamics and relationships and experience of working with dysfunctional families
  • Demonstrable experience in undertaking assessments of needs of families
  • Experience of working to and understanding Child Protection policy, procedures and legislation
  • Proven experience of carrying out home visits
  • Qualified or skilled to deliver programmes such as cook-it, sexual health, parenting skills, conflict resolution, assertiveness, stress management, Life Coaching etc.
  • Experience of working in a multi-disciplinary environment responding to needs of children, young people and families




  • NVQ 3 level qualification in Advice & Guidance or equivalent.
  • A proven competence of delivering employability interventions for individuals on a one to one basis or in a group setting



3. Skills/Abilities



  • Excellent written and oral communication skills
  • Sound knowledge of ICT including all Microsoft Office applications (word, excel, powerpoint, outlook, internet etc.)
  • Motivating others and excellent interpersonal skills
  • Using own initiative and working positively within a team and building good working relationships
  • Being non-judgmental in approach to dealing with families
  • Excellent organisational skills
  • Commitment to the development of people in the community
  • Information management and report writing
  • Mentoring skills and facilitation/group-work skills



4. Circumstances



  • Ability to work flexible hours (including evening work and weekend work)
  • Willingness to undertake training required for the post




Appointment to this post is subject to the successful applicant declaring all pending prosecutions, convictions, cautions and bind-over orders and their name will be submitted to Access NI for a check to be carried out.




East Belfast Mission is an Equal Opportunities Employer

Added by
Lynsey Subasi
Closing date:
1 Jun 2017 4.00PM
Job Information
Fixed term
Full time
37.5 hours per week
Contact Information
lynsey subasi
Skainos Square
239 Newtownards Road