Catering Assistant

ROLE DESCRIPTION

Job Title:                   

Catering Assistant

Accountable to:        

Catering Manager

Location:         

Refresh, Skainos Square, 239 Newtownards Road, Belfast

Salary:     

£11,700 per annum/£7.50 per hour

Hours:               

30 hrs per week including evenings and weekends on a rotational basis

Leave:       

20 days and 12 statutory days per year pro rata

Pension:         

National Employment Savings Trust

Probation:   

Six month’s probation

Health Care:        

An employee health care plan is available after completion of probation

 Overall Responsibility

The Catering Assistant will be responsible for serving food, operating the till, clearing tables and providing a high standard of customer care to customers of Refresh and for internal and external functions held within the Skainos complex.

Main areas of Responsibility

Customer service

1. Meeting and greeting customers in a polite and courteous manner
2. Develop and maintain high levels of customer engagement and customer service levels.
3. Serving food and ensuring correct portion control
4. Maintain a high standard of front of house presentation including cleaning of serving areas as required
5. Clearing tables and ensuring the café is kept clean and tidy at all times
6. Promoting all café promotions proactively, effectively and accurately to café customers.
7.  Promoting daily menus as required
8. Assist customers with queries, in a professional courteous and friendly manner so that customer care standards are met and complaints kept to a minimum.

Management of stock and food preparation

1. Ensuring a high standard of presentation of food and the environment in which it is served
2. Provide a hospitality service for EBM meetings and events in the Skainos complex
3. Contribute to stock control management.

 Financial Administration

1. Operation of till
2. Cashing-up and recording financial information accurately and effectively
3. Reporting any financial irregularities to the Catering Manager promptly

 Staff

1. Co-operating and supporting colleagues to ensure that the café operates to the agreed standards.
2. Support and/or mentor volunteers or placement staff where appropriate.
3. Undertake any other duties as directed by the Catering Manager.
4. Participate in and contribute to staff training

 Health & Safety

1. Ensuring compliance with EBM Health & Safety Policy and food hygiene regulations, including HACCP and temperature controls.
2. To report to the Catering Manager any matters of concern which affect the day to day operation of the Café.

Personnel Specification

Essential Criteria

1. At least two years’ experience of working in a similar customer service environment
2. Ability to work under pressure
3. Ability to prioritise workload
4. Excellent time management and organisational skills
5. Demonstrable communication and interpersonal skills
6. Has worked as a part of a team
7. Cash handling experience

East Belfast Mission is an Equal Opportunities Employer