Advice Co-ordinator

The coordinator will be responsible for USDT advice services effective and efficient management: in line with USDT’s strategic plan targets, quality standards and legislation.

Operational Duties

To report to the deputy CEO on the review and monitoring of the service in line with agreed targets and Key Performance Indicators (KPI’s) and the production of statistical and other reports.
Ensure adequate resourcing of the advice service at all times and in line with clients’ needs.
Liaise with the Senior Management Team on meeting targets.
Work flexibly and collaboratively across the organisation, cooperating with all relevant staff to ensure the service’s smooth operation and delivery.

Monitoring and Reporting on Performance

Ensuring appropriate and accurate service statistics and reports are available for the SMT, USDT board and funders as required
Accountable for the maintenance and collation of data relating to referrals, hours of service delivery, caseloads, service utilisation etc.
Accountable for the analysis and evaluation of the team’s performance information, monitoring and reporting against objectives, outcomes and KPIs

Financial

Maintain an overview of all budgets, expenditure and costs within area of responsibility having reasonable control so as to improve overall results
Offer suggestions on improvements in reduction of costs and opportunities to increase revenue / funding
Ensure that all financial procedures within area of responsibility and as required by legislation and USDT are correctly followed

Service Delivery

To provide advice services to the public in line with project guidelines where appropriate
To maintain an awareness of those legislative developments, social trends and local needs likely to affect demand for advice and opportunities for service development

Staff

Ensure the effective selection and induction of staff and volunteers
Ensure staff and volunteers are motivated and managed in accordance with USDT’s policies, good practice procedures and employment legislation
Ensure (where applicable) the annual performance review for staff and volunteers is carried out effectively and in line with USDT policies and procedures
In conjunction with the SMT , staff and volunteers to be proactively involved in the service improvement and development
Ensure staff and volunteer development and training needs are identified and met
Develop and maintain effective working relationships across the team and USDT
Maintain good communication and consultation procedures etc.

For further information please see job description