Job | Part Time

Administration and Support Officer (Foyle Hub)

Victim Support NI

16939
17.50

To provide initial support to victims/witnesses and maintain effective administrative systems.

Main Responsibilities:

  

  •  Providing administrative support to the staff and volunteers

  • Making contact with people who have recently experienced crime to explain our services and generate appointments with volunteers.

  • Reception duties which include welcoming clients and volunteers to the office, dealing with face to face enquiries from members of the public and maintaining the reception area.
  •  Providing the first point of contact within VSNI. This may include dealing with emotive situations or distressed callers and escalating as appropriate
  •  Administration of the Criminal Injuries Compensation Scheme within statutory deadlines until first decision from Compensation Services is received. 
  •  Timely and accurate logging of information on our client management system, liaising with clients and other agencies to gather and distribute the required information to meet the Scheme requirements.
  •  Sending letters and emails and filing all relevant information in line with internal processes.
  •  Maintaining a client booking system to ensure availability of rooms and facilities for clients and volunteers.
  •  Maintaining office equipment, equipment register and stationery supplies.
  •  Full compliance with all financial, HR and other corporate responsibilities as appropriate to the post.
  •  Ensure that all Victim Support NI policies, particularly those relating to Health & Safety and Equal Opportunities are applied.

 

 

Closing Date

Friday / 07 July 2017
1:00pm

Contact Details

Elaine Dilucia

Victim Support NI Foyle Hub
6th Floor, Embassy Buildings
Derry/Londonderry
BT48 7BH
United Kingdom

Files

application_pack_aso_pt_1_yr_foyle_july_17.docx benefits_package_aso.docx jd_aso_foyle_part-time_fixed_term.doc
Administration and Support Officer (Foyle Hub)