To provide initial support to victims/witnesses and maintain effective administrative systems.
Main Responsibilities:
Providing administrative support to the staff and volunteers
Making contact with people who have recently experienced crime to explain our services and generate appointments with volunteers.
- Reception duties which include welcoming clients and volunteers to the office, dealing with face to face enquiries from members of the public and maintaining the reception area.
- Providing the first point of contact within VSNI. This may include dealing with emotive situations or distressed callers and escalating as appropriate
- Administration of the Criminal Injuries Compensation Scheme within statutory deadlines until first decision from Compensation Services is received.
- Timely and accurate logging of information on our client management system, liaising with clients and other agencies to gather and distribute the required information to meet the Scheme requirements.
- Sending letters and emails and filing all relevant information in line with internal processes.
- Maintaining a client booking system to ensure availability of rooms and facilities for clients and volunteers.
- Maintaining office equipment, equipment register and stationery supplies.
- Full compliance with all financial, HR and other corporate responsibilities as appropriate to the post.
- Ensure that all Victim Support NI policies, particularly those relating to Health & Safety and Equal Opportunities are applied.
Closing Date
Friday / 07 July 2017
1:00pm
1:00pm
Contact Details
Elaine Dilucia
Victim Support NI Foyle Hub
6th Floor, Embassy Buildings
Derry/Londonderry
BT48 7BH
United Kingdom