Event
Creating Customer Focus
NIFHA
Cost:
From £30 (inc VAT)
Effective customer service is a cornerstone of good business practice. For ongoing success businesses must continue to provide consistently exceptional service to all customers and ensure this remains a priority for all staff.
To book: http://www.nifha.org/training-and-events/157/
Delegates will learn of current approaches to creating customer focus in their organisation.
Objectives
- Outline the key steps for creating customer focused organisations.
- Explain the benefits to the organisation.
- Explore the options for support.
- Consider the next steps.
Outcomes
- Participants will gain greater awareness of the impact of excellent customer service.
- Delegates will understand the options for achieving this aim.
Target Group
Managers and senior staff who want to proactively develop their association’s approach to customer service.
Date and Time
Location
NIFHA
6c City Link Business Park
Belfast
BT12 4HB
United Kingdom
Contact Details
Margaret McIlwaine ([email protected])