Creating Customer Focus

Cost: 
From £30 (inc VAT)
Effective customer service is a cornerstone of good business practice. For ongoing success businesses must continue to provide consistently exceptional service to all customers and ensure this remains a priority for all staff.

To book: http://www.nifha.org/training-and-events/157/ 

 

Delegates will learn of current approaches to creating customer focus in their organisation.

Objectives

  • Outline the key steps for creating customer focused organisations.
  • Explain the benefits to the organisation.
  • Explore the options for support.
  • Consider the next steps.

Outcomes

  • Participants will gain greater awareness of the impact of excellent customer service.
  • Delegates will understand the options for achieving this aim.

Target Group

Managers and senior staff who want to proactively develop their association’s approach to customer service.

To book: http://www.nifha.org/training-and-events/157/ 

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Dates
  • Feb
    29
    12:00pm
Venue
NIFHA
6c City Link Business Park
Belfast
BT12 4HB
Contact Information
Margaret McIlwaine ([email protected])