Service categories
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After School Programmes
Services run by schools, outside of classroom hours, typically called After School Clubs.
Alcohol use
Services providing support if you are worried about how much or how often you or a family member is consuming alcohol.
Arts
Services which provide a creative outlet, like Music, Drama, Arts & Crafts, Book Clubs etc.
Organsiations that help people through activities involving art.
Autism
Services supporting people who are on the Autistic Spectrum and/or family members
Befriending
Services offering companionship and support to you or the person you care for.
Befriending offers supportive, reliable relationships through volunteer befrienders to people who would otherwise be socially isolated.
Bereavement Support
Services providing information, advice and support to individuals and families who are dealing with Bereavement
Bullying
Services which provide support for individuals experiencing bullying/harassment.
Cancer Support/Services
Services providing support, information and advice to individuals and families affected by cancer.
Carers
Services which provide support, information and advice to anyone who is a carer for another person, or for someone needing care themselves.
It can be a family member, a friend or a paid helper who regularly looks after a child or a sick, elderly, or disabled person.
Child Care
Services which provide care for children, typically by a crèche, nursery, or childminder.
Children & Families
Services which support/involve children and families together.
Children & Young People
Services which support Children and Young People - Currently "Young People" includes anyone up to and including the age of 25.
Civil & Welfare Rights
Services which provide support, advice and advocacy for people who may need assistance asserting their rights as a citizen.
Legal, Civil & Welfare Rights services are not necessarily provided by sollicitors or law professionals. It can be organisations that help, support or give information to individuals.
Community Development
Services which have a positive impact on the local community, sometimes called "increased social cohesion", working from sustainable goals, to empower communities to deal with local issues themselves.
For example: Civic leaders, activists, involved citizens, and professionals to improve various aspects of communities, typically aiming to build stronger and more resilient local communities.
Community Relations
Services which provide a link between organisations and communities, often involving Community Outreach or steering/membership of community groups.
Counselling
Services which involve a trained therapist listening to you and helping you find ways to deal with issues affecting your health and well being, often specialised to particular issues.
Crime
Services which provide support and advice to people who may been the victim of a crime, or family members of a victim of a crime.
Crisis Intervention
Services which are responsive and can quickly provide support to people in crisis. Often taking the form of a helpline, and in some cases face to face support.
Debt Management
Services which provide advice and guidance for people who may have problematic debts, typically assisting with repayment plans, debt consolidation etc.
The service includes training in finance management which enables debtors to repay their financial obligations faster. The financial coach can help debtors look at their spending habits, analyzing the main cause of the problem.
Dementia
Services which provide support and/or research for dementia related conditions.
Disability Awareness / Support
Services which raise awareness of issues relating to disability, or support people with disabilities and their families. Support can range from provision of specialised therapies/equipment, to transport or employment advice. This category covers any kind of disability.
Domestic Violence
Services which provide support and advice for those who are affected by domestic violence and/or coercive or controlling behaviour.
Dual Diagnosis
Services which support anyone who has been received a dual diagnosis (also referred to as co-occurring disorders) - a term for when someone experiences a mental illness and a substance use disorder simultaneously.
Either disorder — substance use or mental illness — can develop first. People experiencing a mental health condition may turn to alcohol or other drugs as a form of self-medication to improve the mental health symptoms they experience. However, research shows that alcohol and other drugs worsen the symptoms of mental illnesses.
Dyslexia
Services which provide support, resources and advice to anyone with a diagnosis of dyslexia.
Early Intervention
Services which take a public policy approach to identify and support children and their families, to prevent problems developing later in life, such as poor physical and mental health, low educational attainment, crime and anti-social behaviour.
Early Years
Services which provide or advocate high quality childcare and early education to achieve improved outcomes later in life for children, from birth to the age of 5.
Education/Training
Services which provide accredited and unaccredited educational courses and training.
It could be training/education provided by organisations for people to have access to a diploma. Not necessarily private education/training.
Elder Care
Services which provide support for the elderly, dealing with issues older people face; for example social isolation, mobility issues, nutrition, security etc.
Employment
Services which provide support and advice around finding employment.
Environmental
Services relating to environmental issues, like recycling, tree planting, community gardens, outdoor learning etc.
Faith
Service which provides support and guidance under the heading of "Faith," so, often provided by faith based groups.
Family Support
Services which provide different kinds of support to Families, for example counselling, mediation, resilience building and systemic practice etc.
Financial Advice
Services which provide advice and support around managing your money and expenses/bills.
First-Aid/Public Safety
Services which provide training & support to the public and organisations around First Aid & Public Safety issues.
In this category, you will mainly find helplines (such a Samaritans of Lifeline), and organisations/centres that provide first-aid/public safety services.
Gambling
Services which support people who may be worried that they are gambling too much, and may have incurred debt, or may be concerned they are becoming addicted.
Health & Wellbeing
Services which have a positive effect on Health & Wellbeing.
Helpline
Services which are phone based - some helplines also then offer face to face support on a case by case basis.
HIV & AIDS
Services which provide info, support and help to people living with HIV or AIDS (and their families).
Holistic Therapy
Services which are sometimes called "Complementary Therapies" often working alongside other treatments or therapies, can include mindfulness, acupuncture, pilates, yoga etc.
Holism: the relationship between mind, body, and spirit, attempting to understand and address the ways issues in one aspect of a person can lead to concerns in other areas. In other terms, alternatives to medicine.
Housing & Homelessness
Services which support issues around homelessness and housing in general, including finding hostel placements, community outreach etc.
Immigration/Asylum
Services which support people seeking asylum, and legislative advice around immigration issues.
Inequality & Discrimination
Services which support people who may have been victims of institutional inequality or discrimination based on protected characteristics, for example Gender, Race, Sexuality etc.
Information & Advice Services
Services which provide information & advice to the public on a range of issues from money advice, housing, legal representation, employment rights etc.
Isolation & Loneliness
Services which support at risk groups who may be affected by Social Isolation & Loneliness, typically offering access to groups, clubs, and support networks.
Learning Disability
Service which support people with Learning disabilities and often their family members also, often including accessing employment, respite access, education assistance, and transport etc.
Legacy Issues
Services which support people affected by legacy issues from "The Troubles," often including trans-generational trauma, PTSD, mental illness, social isolation, substance use, domestic violence etc.
Legal
Services which provide support, advice and advocacy for people who may need assistance asserting their rights as a citizen.
Legal, Civil & Welfare Rights services are not necessarily provided by sollicitors or law professionals. It can be organisations that help, support or give information to individuals.
LGBTQ+
All the services that help people in the LGBTQ+ community, and all services related one way or the other to the LGBTQ+ community.
Lobbying/Policy
Services which lobby on people's and organisations' behalf around important public policy and statutory issues.
Mental Health
Services which support people who my be struggling with their mental health, often including counselling, peer support, referrals to Community Mental Health Teams etc.
Mentoring
Services which help people feel more empowered to deal with issues in their life, often including counselling and advice around career planning, skills training, project guidance, professional contacts, or problem-solving etc.
Minorities/Marginalised
Services which support any groups of people considered at risk of being marginalised due to belonging to BAME (Black and Minority Ethnic) groups, or any other social group which may face discrimination in society.
A minority group refers to a category of people who experience relative disadvantage as compared to members of a dominant social group.
Money & Debt
Services which support people need advice or guidance around money and personal debt issues, often involving subsequent sign-posting to more specific services which help with all of the ancillary issues around money and debt.
Occupations & Forces
Services which support people who serve or have served in the police / armed forces and the issues around police or military life.
Older People
Services which support older people, and issues associated with aging.
Peer Support
Services which provide support through shared experience, emotional, social or practical help to each other - "Peers" in this context are often other previous (or current) service users.
Often group based work, but also occasionally similar to a "Sponsor" type relationship. Common in Addictions or Substance Use intervention services and in Mental Health services also.
Physical/Sexual Abuse
Services which support people who have experienced, or are at risk of, physical or sexual abuse.
Poverty
Services which support people below the poverty line, either locally, nationally or internationally.
Pregnancy
Services which support pregnant women, and health & well being issues related to pregnancy.
Prenatal Care
Services which support soon-to-be parents through doctors or midwives that treat and prevent potential health problems throughout the course of the pregnancy.
Prisoners & Ex Offenders
Services supporting the rehabilitation and reintegration into society of people who have been through the criminal justice system (could also be services provided directly in prisons).
Rape & Sexual Abuse
Services which provide support for survivors of rape and sexual abuse.
Rural Development
Services which support and advocate for the development of rural areas, often including infrastructure projects, and access to other services.
Sexual Health & Reproduction
Services which advise and/or provide medical interventions for people who need support around Sexual Health & Reproduction, including contraception, family planning, screening for STIs/STDs etc.
This can be GUM clinics, but also organisations that specifically tackle sexual issues.
Social Prescribing
Services which connect people to community services and activities often run by local councils, statutory bodies and charities, to improve societal Health and Wellbeing outcomes.
"Social Prescribing" is an umbrella term likely to be tagged in services alongside a more specific category chosen to describe the support provided.
Sport/Recreation
Services which provide access to sport or leisure activities, such as sports clubs, walking clubs, couch to 5k, park runs, gyms etc.
Substance Use
Services which support people affected by their substance use, and often family members of people who may be using substances to hazardous or harmful levels. Often split into "Tiers" 1 & 2 & 3 depending on the severity/impact of use.
Suicide Support & Prevention
Services which support people at risk of taking their own lives, or who have suicidal thoughts, sometimes called "TTLNWL" or thoughts that life not worth living, and/or for family members of people who have completed suicide.
Support Groups
Services which provide support on a group basis, so can be peer support, service user groups, group therapy etc.
Systemic Family Support
Services which support families in a group setting help members of a family understand each other better, change negative behaviours and resolve conflicts.
Also called "Family therapy". It means any services involving families getting therapy together.
Terminal Illness
Services which support people who a have terminal illness or a disease that cannot be cured or adequately treated and is reasonably expected to result in death of the patient.
Volunteer Development
Services which support individuals and organisations in developing and upskilling their volunteer base.
Women
Services which support women and issues affecting women specifically.