Training/Advice
Event
Supporting Clients with English as a Second Language : Institute of Money Advisers
Advice NI
Cost:
free
A practical course providing skills and techniques to support those working with clients with English as a second or additional language, delivered by a language tutor and specialist debt adviser.
By the end of this course, you will be able to:
- Understand the barriers faced by debt advice clients with English as a second language in accessing advice and support
- Examine how our own attitudes might play a role in our work
- Identify the skills and techniques required for effective communication
- Discuss the use of language in debt advice client interviews and how to adjust this to support full engagement
- Consider the practical aspects of working with debt advice clients through interpreters
CPD
This course is worth 4.5 CPD Points
Dates
This course will run on Wednesday 8th & Thursday 9th May from 10am-12:30pm.
You will need to attend both sessions.
This course is free to everyone
Registration Information
If you would like to register for this course, please contact our Training Administrator Lauren on [email protected]
Online
Free
PLEASE CONTACT [email protected] TO REGISTER
Further details and booking can be found here https://www.adviceni.net/training/event?eventtemplate=221-supporting-clients-with-english-as-a-second-language-institute-of-money-advisers
Sector:
- Race/ethnicity
Date and Time
- -
- -
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